Data retention
How evidence and customer-request records receive a retention period and become unavailable.
This is a technically complete surface for approved content, but the current text is an operational draft, not legal advice. Do not use it for public paid sales until entity details are completed and formally approved.
Retention period
Scans snapshot the organisation retention setting when created. Support and remediation requests snapshot it when submitted. The owner must approve legal and default limits before production.
Private evidence
Screenshots and reports are treated as private evidence and served through organisation-authorised routes. The deployment owner must approve retention periods and storage providers before production.
After expiry, the interface may deliberately show evidence as unavailable. Storage cleanup is retryable and requires scheduled production execution and monitoring.
Deletion and backups
Project and organisation deletion follow database relationships. Encrypted backups may remain until the approved backup cycle ends. The actual backup and restore cycle must be documented and tested before launch.